Almost always, the reason for the over payment is because the transaction was done in the wrong currency. For examples: You got charged 100$ USD when it should have been 100$ CDN. This would show up on your statement as approx. 128$CDN + banks will add...
We apologize for problems logging in. We had some issues when password security encryption was upgraded and a new more secure algorithm was used to store password hashes. However that problem is now resolved but you would need to do a new password reset request....
We apologize for problems logging in. We had some issues when password security encryption was upgraded and a new more secure algorithm was used to store password hashes. However that problem is now resolved but you would need to do a new password reset request....
For Non-Wholesale Customers This could be because you logged into a wholesale store when your account is not yet authorized for wholesale or is still pending application. If you choose from the Flag store switcher another store, for example, the US, Canada or any non-wholesale store, you should be able...
502 Bad Gateway The 502 Bad Gateway error is an HTTP Status code that means that one of our servers received an invalid response from another server. Usually this happens when the server is under a heavy load and can't complete every request. Trying again usually solves the...
Sometimes a decline is decided by the issuing bank (the bank who issued your card) and not by our website. In that case, you would need to call them and ask them to allow the transaction to pass. If the problem is a technical glitch or bug,...