For Non-Wholesale Customers

This could be because you logged into a wholesale store when your account is not yet authorized for wholesale or is still pending application. If you choose from the Flag store switcher another store, for example, the US, Canada or any non-wholesale store, you should be able to see products in inventory again. 

If you are already in the US, Canadian or non-wholesale stores and still see every item out of stock, it is possible we are doing an inventory sync across warehouses and this could display all items out of stock for a few minutes.  If after 5 minutes you still see no stock, please contact us.

 

For Wholesale Customers

If you ARE a wholesale customer and still see everything out of stock, then the site is detecting cookies from your browser of another user with a login that has recently logged in and is not approved for wholesale. It is also possible the website is detecting cookies from your own session when you were browsing a non-wholesale store with your wholesale account. Having both these user identities causes the site to not recognize your account as wholesale and the store view it is linked to.

Clearing your cookies and cache will fix this, then be sure to login with your wholesale account directly in a wholesale store (bypassing the need to switch from another view).  Switching to another web browser you haven’t used in a while could also solve this issue as the cookies would be stale. 

Use these direct links to access your account:

Wholesale USA

Wholesale Canada

Wholesale European Union

If you see this error often and would like additional accounts approved for wholesale, just let us know. That way it would not matter which cookies  the site gets the identity permissions from.