16
Jan
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30
Apr
Why did I get over charged?
In PUMP! Underwear Customer Service / FAQ Website Problems and Issues | No commentAlmost always, the reason for the over payment is because the transaction was done in the wrong currency. For examples: You got charged 100$ USD when it should have been 100$ CDN. This would show up on your statement as approx. 128$CDN + banks…
30
Apr
How can I remove a saved credit card?
In PUMP! Underwear Customer Service / FAQ Payments and Payment Methods | No commentYou can remove the credit cards that show up on the checkout page at the very top of the payment form. https://www.pumpunderwear.com/{{your store}}/vault/cards/listaction Example: Quebec https://www.pumpunderwear.com/qc/vault/cards/listaction Canada https://www.pumpunderwear.com/ca/vault/cards/listaction United States https://www.pumpunderwear.com/us/vault/cards/listaction
20
Nov
How can I become a PUMP! model?
In PUMP! Underwear Customer Service / FAQ Model inquiries | No commentThank you for your interest in PUMP! If you wish to become a PUMP! model, please do submit your model application via the following link: http://mag.pumpunderwear.com/model-submission-form/ Please note that it can take time to respond as we solely scout for models at distinct and minimal…
20
Nov
What happened to my PUMP! Dollar Balance?
In PUMP! Underwear Customer Service / FAQ Promo Codes, Discount Codes and Gift Cards | No commentMy PUMP! Dollars are missing! No, they are not missing. If you don’t see your PUMP! Dollars in your Account Dashboard, do not worry, it is not because they are no longer there. In most cases it is because they were earned in another region…
20
Nov
My address is wrong / I forgot to add my apartment number
In PUMP! Underwear Customer Service / FAQ Shipping Packages | No commentIf your address was input incorrectly and/or there is missing an apartment number, you must contact us at service@pumpunderwear.com immediately. If your order is processed and/or shipped by our system, it will be too late to change the shipping information. From here you can follow…
20
Nov
Where can I apply to carry PUMP! in my retail store / boutique?
In PUMP! Underwear Customer Service / FAQ Wholesale | No commentThank you for your interest in PUMP!We gladly accept all potential applications for Wholesale Partners. Please follow the directions below to apply: http://mag.pumpunderwear.com/pump-wholesale-request-and-application-form/ Best of luck!
20
Nov
My password doesn’t work
In PUMP! Underwear Customer Service / FAQ Website Problems and Issues | No commentWe apologize for problems logging in. We had some issues when password security encryption was upgraded and a new more secure algorithm was used to store password hashes. However that problem is now resolved but you would need to do a new password reset…
20
Nov
I can’t log in
In PUMP! Underwear Customer Service / FAQ Website Problems and Issues | No commentWe apologize for problems logging in. We had some issues when password security encryption was upgraded and a new more secure algorithm was used to store password hashes. However that problem is now resolved but you would need to do a new password reset…
06
Jul
Why are all your products ‘out of stock’?
In PUMP! Underwear Customer Service / FAQ Website Problems and Issues | No commentFor Non-Wholesale Customers This could be because you logged into a wholesale store when your account is not yet authorized for wholesale or is still pending application. If you choose from the Flag store switcher another store, for example, the US, Canada or any non-wholesale store, you should be…