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502 Bad Gateway

The 502 Bad Gateway error is an HTTP Status code that means that one of our servers received an invalid response from another server. 

Usually this happens when the server is under a heavy load and can’t complete every request.  Trying again usually solves the problem however it is possible that your browser saves the Bad Gateway error into cache memory (as it does most pages to load them faster the next time  you visit)  so it could be that the page is back and behaving normally but you are seeing a saved (cached) copy instead of the live copy.  

To fix this, clear you browser cache (or open a private mode tab) and you should start seeing the live version.  If you still see the error, please write us at Submit a Request and provide us with as much info as possible so we can solve the issue. 

Please include in your response the following info: 

1. What country are you trying to place the order from
2. Are you logged in or guest?
3. What browser are you using
4. Can you retry after clearing your “cookies” from any pumpunderwear.com (pumpunderwear.eu / pumpunderwear.co.uk) website?

In order to qualify for free shipping within the U.S, the contents of your basket must be equal to or greater than $50 USD before discounts. Discounts includes PUMP! Dollars, Discount Codes, Gift Cards and Customer Credits. All orders that qualify for free shipping within the U.S are sent out via Canada/USPS Small Packet Air which is not a trackable service. Please expect approximately 6-18 business days for your parcel to be delivered. 

To apply a Discount Code or Promo Code, simply follow these steps.

1. Add items to your cart.
2. When you are done shopping, go to the “Checkout” page and scroll to the Review section.
3. Enter the code in the Coupon Code box and Click on “Apply Code“. It’s that easy!

Oh yah and one thing to remember…if your code is 15 characters in this form XXXXX-XXXXX-XXXXX then it is a Gift Card and NOT a Discount Code. 

In order to qualify for free shipping within the U.K and Europe, the contents of your basket must be equal to or greater than $50 USD after discounts and before VAT. Discounts includes PUMP! Dollars, Discount Codes and Customer Credits. Gift cards that were purchased are not considered discounts. All orders that qualify for free shipping within the U.K and Europe are sent out via Royal Mail Air Mail which is not a trackable service. Parcels will be delivered approximately 3-10 business days for the U.K and approximately 6-18 business days for the rest of Europe. 

Sometimes a decline is decided by the issuing bank (the bank who issued your card) and not by our website.  In that case, you would need to call them and ask them to allow the transaction to pass. 

If the problem is a technical glitch or bug, there could be many reasons that block a successful checkout.  Here are some things to try which usually solve the problem.

• Make sure a shipping method is selected and your address is recognized (especially the postal code and state/province fields)
• Make sure email, phone number and other billing details are entered correctly 
• Street Address 1 and Street Address 2 must not be more then 44 characters.
• Confirm the correct store view for your region/country and currency (use the Country Flag icon in the top right corner to switch store views for your region)
• Use only the payment methods we support (Visa, MasterCard, Visa Debit, MasterCard Debit, Amex, Paypal, Interac Online)
• Clear your pumpunderwear.com cookies and browser cache (or switch web browsers).  If you still have issues clearing these, try to activate private browsing or incognito mode instead.
• Try checking out with an account instead of as a guest (or vice versa)
• If using a saved credit card and the expiration date has changed,  re-enter the entire credit card number again with the new expiration and do not select the old card when selecting a payment method
• If method ​Credit Card​ gives you decline, try ​method ​Credit and Debit Card​ (or vice versa)

If you still can not checkout, please contact us so we can better diagnose the issue.  Send us screenshots of your cart so we can better troubleshoot the issue.

We do not require applicants to have any modelling experience and we have used both models from agencies and as well as those we discovered on our own.

Spending PUMP! Dollars

To use your PUMP! dollars, be sure to log into your account before or at checkout.

Once done selecting your items, you can spend and apply your PUMP! dollars in two places.

1. The Shopping Cart (in the discounts tab)
2. At Checkout

Here, you will see the “Spend PUMP! Dollars” at the bottom of the page.

You can then select the amount of PUMP! dollars to utilize on your purchase.

PUMP! underwear makes for cute swimwear however the materials we use are not meant to be in heavily chlorinated or salted water. This could damage the fabric’s protective coating and texture and therefore make it look dull, start to lose its color and stretch, and begin to break down at a much faster rate.

So for those reasons, we would not recommend using them as a bathing suit.

PUMP! prints yearly photo booklets which act as a catalogue.  Although we print many, they seem to go pretty quick and may not always be available at all times of the year.  These are included sometimes in random orders, given to coordinated events, at sometimes shipped upon special request.  

We also have a PUMP! Calendar which compliments the photo booklets.  The calendar is usually a special gift with purchase that we do around the holidays and are only available then.  For information about photo booklets and calendars, exclusive offers and updates, subscribe to our newsletter.

In order to qualify for free shipping within Canada, the contents of your basket must be equal to or greater than $50 CAD before taxes and discounts. Discounts includes PUMP! Dollars, Discount Codes and Customer Credits. Gift cards that you purchase do not count as a discount. All orders that qualify for free shipping within Canada are sent out via Canada Post Expedited Parcel which is a trackable service and arrives in 1-2 days in Ontario and Quebec.