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If you have a gift card that was purchased (by you or someone you know) then you can redeem the gift card for store credit which then allows you to apply it upon checkout. If you are entering the correct code and still get a message that it is invalid then it could be that your card is linked with another PUMP! Store site.

Gift cards depend on the currency in which they were purchased and are linked to the store where they were purchased from.  It could be that you are trying to redeem a US gift card in the Canadian store or vice versa.  This won’t work directly but please contact us so we can quickly re-assign your gift card to the store of your choice.  The new gift card will take the currency of the store in which it is re-assigned to however the value will be equal to what was spent on the card and not the current value of the exchanged currency. 

PUMP! Underwear is made of fabrics specifically engineered to be supple, breathable and most importantly, COMFORTABLE!

Our underwear is on the form-fitting side, but it really all depends on how you like to wear your underwear. The goal is to accentuate your body’s natural form, all the while keeping your assets lifted, supported and comfortably in place.

If you’re looking for a little more room, choose a larger size, if you like a tighter fit with more support, go for a smaller size.

The only real way to know what size suits your body is to try a pair on….so what are you waiting for? Shop Now

Returns

Based on current laws, we cannot accept exchanges/returns of used, or worn underwear unless deemed defective by us or from shipment. Defective merchandise (this rarely ever happens) will be replaced free of charge. If incorrect merchandise is shipped in error, we will ship the correct merchandise free of charge, and reimburse for return shipping of the incorrect merchandise.

Refunds for accepted returns will be applied as credit towards future purchases, or to the original payment method only. Refunds issued to credit/debit cards may take up to seven (7) business days to be credited.

Exchanges

If merchandise is returned for an exchange to a different size you may be required to pay an additional shipping fee for the exchange shipment to return back to us, however we will cover the shipping costs of the new exchange back to you. Exchanges must be unworn, and contain all original product packaging and tags. 

Exchanges/returns must be pre-approved by {{submit.request}}, and made within thirty (30) days of receipt. 

This could be because you logged into a wholesale store when your account is not authorized for wholesale. If you return to the US or default store, you will be able to see products in inventory. 

If you ARE a wholesale customer and still see everything out of stock, then the site is detecting cookies from your browser of another user with a login that has recently logged in and is not approved for wholesale.  Having both these user identities causes the site to not recognize your account as wholesale. 

Clearing your cookies and cache will fix this, then be sure to login with your wholesale account.  Switching to another web browser you haven’t used in a while could also solve this issue. 

If you see this error often and would like additional accounts approved for wholesale, just let us know. That way it would not matter which cookies  the site gets the identity permissions from. 

Tracking numbers are only included in Expedited, XpressPost and Priority Express Delivery shipping methods.

If you have chosen our Standard, Flat-Rate, Small Packets or Free shipping methods, you will not have tracking options.

Do note that your e-mail confirmation does show a tracking number even for non-trackable methods which is cause for most confusion, however this is an internal-use only code solely for Canada Post’s own internal usage and will not work if you enter it on their website for tracking. 

Identify Tracking Numbers by format:

PUMP! models have one thing in common…they all have the “IT” factor. You know, that intangible quality that sets someone apart? It’s not just about looking good, its about the kind of energy you bring to a photo shoot. We look for outgoing men with strong features and qualities that transcend the camera lens. Does that sound like you or someone you know? Fill out our “Model Request” form and see if you have what it takes!

click here to apply

We re-produce and re-stock our products continuously.  Check back for new inventory every week around the Wednesday – Thursday time period.

The best way to become aware if an item has come back in stock is to visit our website at www.pumpunderwear.com

Inventory is different depending on where you are and which store you are browsing.  All European stores (and websites) share one inventory, while the rest of the world and other sites share another.  If you haven’t seen a particular product come back in a while, give us a shout and confirmation on its availability. 

502 Bad Gateway

The 502 Bad Gateway error is an HTTP Status code that means that one of our servers received an invalid response from another server. 

Usually this happens when the server is under a heavy load and can’t complete every request.  Trying again usually solves the problem however it is possible that your browser saves the Bad Gateway error into cache memory (as it does most pages to load them faster the next time  you visit)  so it could be that the page is back and behaving normally but you are seeing a saved (cached) copy instead of the live copy.  

To fix this, clear you browser cache (or open a private mode tab) and you should start seeing the live version.  If you still see the error, please write us at Submit a Request and provide us with as much info as possible so we can solve the issue. 

Please include in your response the following info: 

1. What country are you trying to place the order from
2. Are you logged in or guest?
3. What browser are you using
4. Can you retry after clearing your “cookies” from any pumpunderwear.com (pumpunderwear.eu / pumpunderwear.co.uk) website?

In order to qualify for free shipping within the U.S, the contents of your basket must be equal to or greater than $50 USD before discounts. Discounts includes PUMP! Dollars, Discount Codes, Gift Cards and Customer Credits. All orders that qualify for free shipping within the U.S are sent out via Canada/USPS Small Packet Air which is not a trackable service. Please expect approximately 6-18 business days for your parcel to be delivered.