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What is your Privacy Policy and how is my information being used?

We value your privacy, and thus secure your sensitive information with an industry standard secure certificate. All orders are shipped in discrete packaging with only our company name and a return address on the label. In general you can visit this website without telling us who you are or revealing any personal information about yourself. Our servers collect the IP addresses and domain names for security and fraud purposes, not the e-mail addresses, of our visitors. Our servers may attempt to place a “cookie” on your computer’s hard drive which allows us to identify your computer during reoccurring visits and set certain parameters like store view, language and currency. This cookie is not used to obtain your name or any other personal data, and the information that is collected is used only for internal purposes (such as to improve website navigation and to measure the effectiveness of our promotions) and is not shared with anyone other than affiliates and contractors who assist in these efforts. If you should prefer not to accept cookies from our website you may set your internet browser to reject them, though functionality may become restricted. in addition, there are portions of this website where we may need to collect personal information from you for a specific purpose, such as to provide you with requested information, or to complete an orde

Which shipping methods have a tracking number?

Shipping method tracking and delivery time

 

Carrier

 Method

Tracking?

Average Delivery

Canada Post / USPS Small Packets USA NO Usually: 6-12 Business Days (but can take up to 30 days)
Canada Post / USPS Standard USA NO Usually: 6-18 Business Days (but can take up to 30 days)
Canada Post Small Packets International NO Usually: 6-18 Business Days (but can take up to 30 days)
Canada Post / USPS Expedited or XpressPost YES 2-6 days / Quebec & Ontario : Next Day Delivery
FedEx (PUMP! Express)* Economy or Priority  YES 1-3 days 
DHL (PUMP! Express)* Express Worldwide YES 1-3 days 
Royal Mail (Europe only) AirMail  NO 3-10 days 
Royal Mail (Europe only) AirSure  YES 3-6 days 
ParcelForce (Europe only) Priority / Business YES 2-5 days 

 

*FedEx, DHL and PUMP! Express are currently not available for European customers.

How long will it take to receive an order shipping via Small Packets Air?

Small Packets Air is the free shipping option offered on shopping carts over $50 USD shipping to the United States, Australia, New Zealand, China and Japan. This method of shipment does NOT have a tracking number option. Delivery estimates differ slightly from one region to another, but generally speaking, orders can take anywhere between 5 to 12 days to deliver (although it can take up to 30 days in some countries depending on customs clearance and the national post carrier at the destination country, but this is VERY rare). 

 

 

 

How long will it take to receive an order shipping via Expedited Parcel?

Expedited Parcel is the free shipping option offered to shopping carts over 50$ CAD. This method of shipment DOES generate a tracking number. This method of shipment is also available to the US, Australia, New Zealand, China and Japan (however it is not free). We recommend PUMP! Express shipping if you need a faster and more cost efficient method of shipping. 

 

What is Micro-Mesh?

Micro-mesh is a beautiful high tech fabric that is both functional and fashionable. Composed of nylon and spandex, our micro-mesh garments are soft, breathable and incredibly comfortable to wear. The tiny punctures in the fabric promote ventilation, keeping you cool and dry wether your at work, at the gym or out on the town. It also boasts superior elasticity, so it comfortably contours the body’s natural shape. 

What materials are used to make PUMP! garments?

Our underwear, jocks and beach hoods are made of highest quality materials available. Our Touchdown Boxers, Touchdown BriefsJoggers and Beach Hoods are made of nylon, cotton, spandex. Our Classic Boxers, Neon Fuel Boxers as well as the Scorpion Brief are made of cotton and spandex. Our cotton cup jocks are made of cotton and spandex, while our micro-mesh cup jocks are made of nylon, cotton and spandex.